FAQs

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FREQUENTLY ASKED QUESTIONS

WHO CAN BE A UNIVERSAL WHOLESALE CUSTOMER?

We specialize in providing products to dollar stores, discount stores, pharmacies, convenience stores, grocery stores, distributors and OnLine sellers Anyone with Seller’s permit or Business license can buy from Universal Wholesale.

HOW DO YOU BECOME A UNIVERSAL WHOLESALE CUSTOMER?

Register your business information on our registration page here New Account

After registration, our sales team will accept your account, then you will be ready to place your first order online.

DO WE SELL OUR PRODUCTS ON AMAZON?

We do not sell our products individually, We are wholesalers and only sell our products directly to our business members.

DO WE REQUIRE MINIMUM ORDER ?

We do require a minimum order of $1000. Our sales team will contact you to confirm your order and collect your payment after your order is placed “shipping charges may apply”.

-W.I.C & Tobacco & Vape products are not included with order minimums. .

DO WE SHIP TO A RESIDENTAL ADDRESS?

Yes, Liftgate is required.

DO WE SHIP TO AMAZON WAREHOUSE?

Yes, the customer must provide us with the Bill Of Lading (BOL), We will provide shipment info including Weights, Pallet Counts, etc...

We do not label items.

HOW DOES THE SHIPPING PROCESS WORK?

You can arrange for your own transportation or select our shipping options. We use several regional and national carriers and freight brokerage companies to provide you with the best value options. If the delivery is time sensitive, you must provide the exact date upfront. Our international customers must arrange transportation of their orders if shipped directly from our warehouse. We will load the container for our export customers but we do not handle transportation of exported items.

DO WE SHIP OVERSEAS?

We supply products to exporters but we do not deliver products outside the United States. Customers must take delivery of the products in the United States and must expressly assume responsibility, in writing, for exporting the products outside of the United States and for complying with all applicable U.S. laws, including but not limited to obtaining any export authorization from the U.S. Government and preparing and submitting relevant export documents.

WHAT IS OUR LEAD TIME FOR SHIPMENTS?

We ship within 48 hours from receiving the payment.

DO WE HANDLE BACK ORDERS?

No, Customers will only pay for the quantity available in their order.

WHAT IS OUR RETURN POLICY?

Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 5 business days from the date of receiving the purchase. However, return customers will bear the cost of return shipping and a 20% restocking fee. Please note items must be in resalable condition.

HOW DO WE HANDLE ORDER / SHIPPING MISTAKES?

In the unlikely case of a shipping shortage, Universal Wholesale can only offer a refund for the purchase cost of the missing merchandise, or credit towards future orders.

HOW DO WE HANDLE DAMAGED ITEMS?

In the unfortunate case of damaged products such as crushed, opened, or missing cartons must be noted on the drivers receipt at time of delivery.

Reporting Claims

Claims for lost, damaged or defective merchandise must be reported to your sales representative within 2 business days of the receipt of the purchase. email a list of the damaged, defective or missing items numbers, quantities and a brief explanation of damaged items with pictures to [email protected]

All claims take approximately one weeks to process and determined on a case-by-case basis.